No-shows and early check-outs will incur 100% of the booking cost i.e. we cannot refund any payment. This is the hotel/ property policy.
Cancellations notified directly to the hotel/ property will not be effective. All cancellations or amendments must be made directly to Tickazilla in writing via email.
Check-in: This usually varies from 2:00pm – 4:00pm. Earlier check-in is subject to availability upon check-in.
Late check-in: If you expect to arrive after 7:00pm, please contact the hotel/ property and inform them of your arrival time. Some hotels/ properties may have limited reception services or limited check-in times after this time. Failing to inform the hotel/ property of a late arrival time may result in rooms/ space being released by the hotel/ property.
All rooms/ space are guaranteed on the day of arrival. In the case of a no-show, rooms/ space may be released and you will be subject to the cancellation policy above.
Early check-out: If you check-out early then you will still be liable for the full charges.
Incidental expenses such as mini-bar, telephone usage & laundry service etc are not included in the room price.
Valid photo identification such as passport is required for all guests upon check-in.
A credit card or cash deposit is required upon check-in for extra guest charges such as incidental extras. The hotel/ property may only accept one of these payment methods so please ensure you have both (credit card and cash).
Minimum check-in age: 18 years i.e. guests under the age of 18 years must be accompanied by an adult.
Charges for additional persons may apply and vary depending on the policy of the hotel/ property.
Where breakfast and/or dining options are included within the room rate, they are only available for the guests named on the accommodation voucher.
Special requests such as specific room types, bedding types and suchlike should be made to the accommodation directly and may incur extra charges. They are usually subject to availability upon check-in and cannot be guaranteed in advance.
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2. Collection and use of your information
We collect information in various ways from those visitors and customers that access different parts of our website. This information is used to analyse the usage of our website and to help develop our business which ensures you have the best services and buying experience.
Personal details are requested from customers when they place a booking such as their name, address, e-mail address, billing information, passenger names and suchlike. This information is used to manage your account and to supply any services that you have requested, to process relevant payments and for security purposes. If necessary, we may use your information to contact you regarding your booking. We do not store your debit or credit card details.
When visitors or customers submit e-mail enquiries to us, the return e-mail address provided by you on the enquiry form is used to answer the question. We will not use the return e-mail address for any other purpose.
We may use your information to periodically send you newsletters about other products and special promotions that may be of interest to you but only if we have received your permission beforehand.
After you have returned from your trip we will send you a questionnaire. We encourage all our customers to complete these feedback surveys as they provide us with invaluable information to help improve the services we offer.
We will ask for your permission to use your comments and feedback ratings on our website and to share with other third party websites. If you do not provide permission then your answers will remain strictly confidential. They will not be displayed on our website nor shared with other third party websites. If you do provide permission then we will also offer you the option of posting your reviews as an anonymous customer. If you opt for ‘anonymous customer’ then your review will not display your name, country of residence or traveller type. All respective feedback ratings and comments will however be displayed. If you do not opt for ‘anonymous customer’ then we will display your name, country of residence and traveller type next to your feedback review.
3. Disclosure of your information
Unless we are required to do so by law or in special cases described below, we will not share, sell or distribute any of the information you provide to us without your consent.
It may be necessary to identify, contact or bring legal action against a person that is violating our Terms & Conditions or other user policies, or in order to protect Tickazilla and its customers.
4. Data security
We implement security measures to protect your information from unauthorised persons, accidental loss, illegal processing and alteration. To ensure your payments are safe we use Stripe Payments Europe Limited, to process your payments. Stripe uses the latest encryption technology to protect your personal data, including your credit card information, to assure that every transaction you make on Tickazilla's website is safe and free from unauthorised access.
Any communication between you and Stripe is also encrypted to the maximum strength supported by your browser using 128 Bit SSL. SSL is special software that automatically encrypts any data sent by you on our secure payment pages. You are also protected from fraudulent use of your card in a "card not present" environment, by your card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Once you have completed your personal details and clicked the 'Book and Pay' button on our website, your details will be transferred into a secure SSL encrypted environment. You can be sure of this by checking your browser itself;
1.) Your browser address will show 'https://', which means you are in a secure environment. 2.) The 'padlock' icon will appear in the bottom bar of your browser confirming the secure status of the page. Clicking this padlock will allow you to view the authenticity certificate for Stripe.
We have taken every precaution necessary to ensure that you can make online bookings in a safe and secure environment. We however cannot guarantee the security of any personal information or data that you disclose online. You acknowledge that we will not be held responsible for any breach of security unless we are negligent and then only to the limitations as set out in Condition 11 and Condition 12 under our Terms and Conditions.
5. Telephone booking
If you are still unconvinced about booking online then we are happy to take telephone orders. Please dial 0844 804 5040 so we can process your payment over the telephone and answer any questions you may have.